Management practices make up another core component of the ITIL® 4 Service Value System (SVS). In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. Show Previous ITIL versions focus on processes. ITIL 4 shifts to a focus on practices, giving the organization more flexibility to:
(This article is part of our ITIL 4 Guide. Use the right-hand menu to navigate.) ITIL 4 areas of managementThe origins of the practices are as follows:
The 34 practices are listed below:
Let’s look at the purpose of each management practice. More details about management practices will be found in later articles, particularly focused on how they relate with the service value chain activities. General Management Practices
Service Management Practices
Technical Management Practices
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