See also: Telephone Skills for Customer Service Show
If the mere thought of making a phone call causes you to clam up, you’re not alone. Interestingly, many of us can’t stand going even an hour without our phones but use them mainly for texting, messaging or browsing the internet. When it comes to using them for making a call, that’s a nerve-wracking option. Psychologists Offer Reasons People Hate Making Phone CallsPsychologists have investigated why so many people resist talking on the phone and have come up with some explanations, such as:
Even if you try to avoid making calls as much as possible, there are times when you can’t avoid it — such as if you’re asked to participate in a phone interview or need to talk to your grandmother who doesn't understand how to text. Luckily, there are some easy and practical strategies to try that could help you conquer your fear and dislike of phone conversations — here are six of them. 1. Prepare ThoroughlyYou may not realize the things you do before a phone call happens can drastically influence how it goes. Preparation is a critical factor that could make you feel more comfortable on the phone. One beneficial thing about this method of communication is that people can’t see if you’re reading from a piece of paper with notes on it. Take time to jot down an outline of the main things you want to cover. That way, you won’t forget crucial information and have the best chance of a positive outcome. Also, put a pen and notepad by the phone. You may need to write things down during the conversation, and it’s better not to have to rely on memory. 2. Make an If-Then Plan to Stop Avoiding Using the PhoneMany people use If-Then plans to transform bad habits into good ones. First, come up with a goal, such as, “I will use the phone for at least 50 percent of my work-related communications.” Next, think of a situation that might make you stray from that objective. For example, maybe you get anxious while talking to your boss and prefer only to email her. In that case, an opportunity to communicate with your boss might make you tempted to use email instead. So, the “If” part of this exercise is, “If I have to respond to my boss…” Finally, plan what you’ll do if that previous situation arises — that’s the “Then” part. You might conclude “… then I’ll call her on the phone unless she specifically says email is her preference.” By going through this process, you’re naturally planning what you’ll do when potentially scary situations come up and preparing to deal with them. 3. Do a Visualization Exercise Before Picking Up the PhoneVisualization is a technique people often use to make cold calls confidently. Before you even have your hand on the phone, close your eyes and think of yourself going through each part of the conversation and tackling each one with ease. Imagine delivering your dialogue without issues and being able to answer all the questions the other person brings up without ever feeling stumped. Doing that should help relieve your stress. By visualizing things going well, you’ll likely find it easier to remember you’re more than capable of handling the call. 4. Ask Questions to Show Your CuriosityAsking questions in response to the other person could add meaning to your conversations and make phone calls less awkward. It’s also an easy way to convey you genuinely care about what the other person says and what’s happening in his or her life. After trying this tip a few times, you'll probably discover it's easier than you thought to keep the conversation flowing. For example, if a person reveals they have had a busy week due to getting ready for a vacation, you can ask about the destination and why they chose to go there. 5. Take a Deep Breath and Smile, Then DialAs we said earlier, what you do just before touching the dial pad on your phone could make the call go better than expected. First, take a deep breath through your nose and exhale through your mouth. As you exhale, think of the tension leaving your body. Then, think of something that invariably makes you smile, whether it’s spending time with your best friend or scratching your loveable dog behind the ears. After picturing that situation in your mind for several seconds, dial the number. Those two things should improve your state of mind, making you more relaxed and cheerful before talking to the other person. 6. Don't Expect to Have All the Answers ImmediatelySituations will almost certainly arise when the person on the other end of the line asks you a question, and you aren’t sure of the answer. Alternatively, the individual may want you to commit to doing something, but you need to check with a colleague or partner first to verify the specifics of previously made plans. In those instances, it's okay to admit that you'll have to get back to the person with a response. Just say, “I'll need to ask my manager about that to make sure I give you the correct information.” or “Let me double-check my schedule for that day first. I don’t want to set false expectations.” When giving those kinds of answers, always let the person know when you’ll call them back. If you anticipate it taking a while to get the information you need, you could say, “I’ll make sure to get back to you by the end of the day tomorrow.” If it won’t take long, you could offer to call the individual back within 15 minutes. Fear of the unknown often makes people hesitate on the phone, but this tip helps you overcome it. Plus, by letting the other person know when to expect your response, you’re easing any disappointment that may have occurred since you didn’t have an immediate answer.
Further Reading from Skills You Need The Skills You Need Guide to Interpersonal Skills eBooks.  Develop your interpersonal skills with our series of eBooks. Learn about and improve your communication skills, tackle conflict resolution, mediate in difficult situations, and develop your emotional intelligence. Become a Pro at Talking on the PhoneAside from trying these six tips, remember the old saying that practice makes perfect — it’s undoubtedly true when making phone calls. The more you do it, the easier it’ll become. Before long, you may wonder why you ever steered clear of talking on the phone at all. About the Author Kayla Matthews is a productivity writer and self-improvement blogger. You can read more work from Kayla on MakeUseOf, VentureBeat, TinyBuddha and Inc.com.
Hello! Today is about using the telephone. Whether (v1) you have a low level or high level of English there is something about the telephone which makes it feel more stressing. Even some native English speakers I know dislike making calls! Vocabulary v1 = if What about this call? Is it a good example of a telephone call?No, it isn’t a good call! They are not polite and they don’t use the standard telephone expressions! I hope you agree with me. By the end of this article you will be able to correct the conversation to make it perfect! Let’s break it down into smaller bite-sized (v2) pieces to make it more manageable. Vocab.- v2 = smaller pieces we can handle, bite-sized is the size you would take to eat 1 bite at a time. Step 1 VocabularyStep 2 Telephone Phrasal VerbsPhrasal verbs connected to the telephone are often used so you need to learn these. These are the basic 8. Step 3 Useful ExpressionsLet’s look at these phrasal verbs and useful expressions in the context of a simple telephone conversation. Step 4 Be prepared for possible problemsSo, what could be a problem? And what could we say when it happens? *The person isn’t there “Could I leave a message for her, please?” “Could you ask her to call me back?” “I will call back later.” *The person is speaking very quickly “Sorry, could you speak more slowly please?” The telephone connection is bad and the sound is unclear “I’m sorry I can’t hear you very well. It’s a bad line.” “Could you repeat that, please?” You don’t know how to spell their name or a product name they are saying “Could you spell that please?” You are not sure if you got all the details right in your notes “I’ll send you an email now just to confirm the details.” “Just let me check that number/information with you.” If it is impossible you could always use a plastic bag to make crinkle (v3) noises into the receiver (v4) and say the line is terrible and that you will call them back in a while, hehe (v5) 😂. Vocab- v3 = the noise of dry leaves or a plastic bag when you move it in your fingers. v4 = the mouth piece of the telephone/ the microphone. v5 = how we write laughing in English. Step 5 Prepare everything you need for the callIf you will be talking about product prices then have the list there with you. If you need the computer during the call then make sure it is turned on. If you are uncertain about your English prepare a list of the key vocabulary you may need and print out the example conversation or phrasal verbs from this article. Now, prepare yourself and take a minute to relax. Lower your shoulders breath in for 3 counts and out for 3 counts. Eg. In 2 3, out 2 3 and repeat. The calmer you are on the phone the less likely you will block and forget things. Are you ready to correct that terrible conversation from the beginning now?The Corrected ConversationI hope that helped you with basic telephone calls. Don’t forget to subscribe for more!See you soon, Kim |
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