Consider the blank in which you answer or speak on the telephone

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Consider the blank in which you answer or speak on the telephone

–May I please speak to Rachel?

–This is she—or is it her?

I am sure that all of us have received a phone call like this at some point in our lives, but what exactly is the correct way to answer the question? It can be quite tricky, especially since so many people today do not answer it correctly.

Before I tell you the correct way to answer this question, I want to walk through the reasons why the answer is what it is. But, brace yourself because it gets a little technical.

For starters, let’s break down the sentence “This is she/her.”

“This” is clearly our subject. That is not too hard to identify.

Consider the blank in which you answer or speak on the telephone
“Is” is our verb in the sentence, but it is important to recognize what kind of verb it is. “Is” in our sentence is functioning as a linking verb. Linking verbs connect the subject of a sentence to an equivalent word in the sentence, a word of the same grammatical unit. When answering the question, “May I please speak to Rachel?” you are equating yourself to the person for whom the caller is asking, i.e., Rachel.

So, we’ve analyzed the subject and verb. This is the moment of truth: do we pick “she” or “her?” Now, to answer this, we need to look at the function that the word in this place will serve. “She” is a nominative pronoun, in other words a subject, and “her” is an objective pronoun, i.e., an object. So, what should come after the linking verb “is”? A subject or an object?

Well, remember, “linking verbs” connect EQUAL grammatical units, so if “this” is a subject, we will need another subject to follow our linking verb. Our sentence will appear “subject-linking verb-subject.” Therefore, we must pick “she.” You can also figure out which of these two words to pick by remembering that linking verbs do not take objects, so it cannot be “her.”

And another way to think about it is that you could accomplish the same thing by saying, “I am Rachel.” Instead, you are substituting “I” for “this” and “Rachel” for the nominative pronoun “she.”

Tricks

The easiest way to remember which one to choose is to just remember,

  • “Is” is acting as a linking verb.
  • Linking verbs cannot take objects.
  • “Her” is an object, so it must be “she.”

This goes for other variations of the question too,

–May I speak to Mike?

–This is he.

–Oh, so you are the one who keeps calling?

–That is I.

Here are some common phrases and sentences you can use when speaking on the telephone. The informal phrases are mostly for family and friends. The formal phrases are for business and official calls and for calls to important people. Caller unknown means the person answering the phone doesn't know who's calling. This mostly occurs when answering a call to a landline phone without caller ID or to a mobile phone or smartphone from a number that isn't listed in the phone's contacts.

Answering the phone (informal)

  • Hello. Matt here. (caller unknown)
  • Hi, Jody. How are you?
  • Hey, Justin. What's up?

Answering the phone (formal)

  • Hello? Serena speaking. (caller unknown)
  • John Sayles speaking. Who's calling, please? (caller unknown)
  • Doctor Martin's office. May I know who's calling, please? (caller unknown)
  • Thank you for calling Jeans Plus. Jody speaking.
  • Hello Maria. Nice to hear from you.
  • Hello Dr Jones. How can I help you?
  • City Library. Kim speaking. What can I do for you, Robert?

Introducing yourself

  • Hey George. It's Lisa calling. (informal)
  • Hello, this is Julie Madison calling.
  • Hi. It's Angelina from the dentist's office here. (informal)
  • Hello Sayoko. This is Alan calling from Big Boyz Autobody.

Asking to speak with someone

  • Hi. Is Nina there? (informal)
  • Can you put Michael on? (informal)
  • Can I talk to Josef? Tell him Marilyn's calling. (informal)
  • May I speak to Mr. Green in the accounting department, please?
  • Good morning. Is Dr Martin available, please?

Connecting someone

  • Just a sec. I'll get him. (informal)
  • Hang on a moment. I'll see if she's in. (informal)
  • One moment please. I'll see if he's available.
  • Hold the line please. I'll put you through in a moment.
  • Please hold while I put you through to the manager's office.
  • All of our staff are busy at this time. Please hold for the next available person.

Making a request

  • Could you please repeat that?
  • Would you mind spelling that for me?
  • Could you speak up a little, please?
  • Can you speak a little slower, please. My English isn't very good, I'm afraid.
  • Could you let me know when she'll be in the office, please?
  • Would you mind calling back in an hour? I'm in a meeting just now.
  • Can you call again? I think we have a bad connection.
  • Please hold for just a minute. I have another call.
  • Please don't call this number again.

Taking a message

  • Can I take a message?
  • Would you like to leave a message?
  • Sammy's not in. I can tell him you called if you like. (informal)
  • No, that's okay. I'll call him later. (informal)
  • I'm sorry, but Lisa's not here at the moment. Can I take a message?
  • I'm afraid he's stepped out. Would you like to leave a message?
  • She's busy right now. Would you like her to return your call?
  • He's in a meeting at the moment. Can he call you back when he's free?
  • Fine. I'll let him know you called.
  • I'll make sure she gets your message.

Leaving a message

  • Can I leave a message?
  • Would you mind giving her a message?
  • Would it be possible to leave a message?
  • Could you tell her Jonathon called?
  • Could you ask him to call Paul when he gets in?
  • I don't think he has my number. Do you have a pen handy?
  • Thanks. It's James Brown and my number is 222 3456.

Confirming a message

  • Let me repeat that just to make sure. It's James Brown at 222 3456?
  • Was that 555 Charles Street, Apartment 66?
  • I'll make sure he gets the message.
  • It's Johnny, right? And you won't be at the club until midnight. (informal)
  • Okay, got it. I'll let him know. (informal)

Answering machine and voicemail phrases

  • Hey, Brad here. What's up? Let me know after the tone, OK? (informal)
  • Hi, this is Liz. I'm sorry I can't take your call right now, but if you leave a message after the tone I'll get back to you as soon as I can.
  • You've reached 222 6789. Please leave a message after the tone. Thank you.
  • Thank you for calling Dr. Mindin's office. Our hours are 9am to 5pm, Monday to Friday. Please call back during these hours or leave a message after the tone. If this is an emergency, please call the hospital at 333 7896.
  • You have reached Steve James, your guide to Computer Technology. Unfortunately, I can't take your call right now, but if you leave me a message and include your name and telephone number, I'll get back to you as soon as I can. You can also contact me via email at . Thank you for calling.

Leaving an answering machine or voicemail message

  • Hey Mikako. It's Yuka. Call me, OK? (informal)
  • Hello, this is Ricardo calling. Could you please return my call as soon as possible. My number is 334 5689. Thank you.
  • Hi Anderson. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please call us to make an appointment at your earliest convenience.

Ending a conversation

  • Well, I guess I'd better get going. Talk again soon, OK? (informal)
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I'd better run.
  • I'm afraid that's my other line.
  • I'll talk to you again soon. Bye Jules.

Sometimes we have to spell something over the telephone like an address or a name. Native English speakers often use a special alphabet when they spell over the phone. For example, "The postcode is B2V 3A8. That's B for Bravo, number 2, V for Victor, number 3, A for Alpha, number 8."

Telephone Tips

Consider the blank in which you answer or speak on the telephone

Telephone Vocabulary Quiz

This quiz tests your understanding of words listed on the Telephone Vocabulary page.

1. If someone leaves you a message on voicemail, you have to _______ it.

read
listen to
text

a) read b) listen to c) text

2. I'm sorry, but I really have to take this

ring
tone
call

a) ring b) tone c) call

3. We don't speak on the phone much because _______ each other is cheaper.

calling
texting
dialling

a) calling b) texting c) dialling

4. I was fined for using my _______ while I was driving.

landline phone
mobile phone
pay phone

a) landline phone b) mobile phone c) pay phone

5. If I really like a song, I make it my phone's

ringtone
dial tone
pick-up tone

a) ringtone b) dial tone c) pick-up tone

6. I'm busy right now. Can you _______ later?

hang up
call back
call through

a) hang up b) call back c) call through

7. To use the phone in your hotel room, you have to _______ "0" for the operator first.

answer
pick up
dial

a) answer b) pick up c) dial

8. Maria's not here just now. Would you like her to _______ your call?

return
answer
take

a) return b) answer c) take

9. You'll need coins or a phone card if you want to use a

cell phone
pay phone
smartphone

a) cell phone b) pay phone c) smartphone

10. A telephone call in which three or more people can hear and speak with one another is a

conference call
robocall
busy signal

a) conference call b) robocall c) busy signal

Your score is:

Correct answers:

FREE Podcasts 🔈 Many of these listening exercises have transcripts, vocabulary notes and comprehension questions.

Telephone Phrases
  • Telephone English
  • Telephone Vocabulary
  • Telephone Vocabulary Quiz
  • Telephone Phrases
  • Telephone Tips
  • Phone Practice 1: Making an Appointment
  • Phone Practice 2: Taking a Message
  • Phone Practice 3: Ordering a Pizza
EnglishClub : Learn English : Speaking : Telephone : Vocabulary Quiz