Why is my FaceTime Photos option greyed out?

Our devices give us plenty of ways to capture precious moments. From taking photos to recording videos, we can easily save seconds or minutes to cherish later. And if you find yourself using FaceTime even more than before, you may want to save snapshots of those calls.

One way is to record FaceTime calls on your iPhone and Mac. But if you don’t want to record an entire lengthy call yet capture a moment or two, you can snag Live Photos instead. This tutorial shows you how to start as well as stop Live Photos from being captured during your FaceTime calls on iPhone, iPad, and Mac.

Why is my FaceTime Photos option greyed out?

Enable or disable Live Photos in FaceTime

Live Photos on a FaceTime video call is controlled by a simple setting in your iPhone or iPad Settings app or Mac’s FaceTime Preferences. Follow along as we guide you through it.

On iPhone and iPad

Here’s how to change FaceTime Live Photos setting:

1) Open the Settings app and tap FaceTime.

2) Scroll toward the bottom, and you’ll see the toggle for FaceTime Live Photos. In case you’re new to iPhone, green is on and gray is off when you slide the toggle.

If you opt to turn on FaceTime Live Photos, this allows others to capture photos of you during calls. So obviously, if you want to prevent this, turn the toggle off.

Why is my FaceTime Photos option greyed out?

Capture Live Photo during FaceTime

To snap a Live Photo during a FaceTime call on iOS, tap the capture button at the bottom. If you don’t see the button, tap the screen, and it will show up.

If your caller has this setting disabled, you’ll see a message letting you know.

Why is my FaceTime Photos option greyed out?

On Mac

Here’s how to change FaceTime Live Photos setting on Mac:

1) Open FaceTime and click FaceTime > Preferences from the menu bar.

2) Select the Settings tab, and toward the bottom, check or uncheck the box for Allow Live Photos to be captured during Video calls per your preference.

Why is my FaceTime Photos option greyed out?

Again, if you don’t want the caller to be able to take a Live Photo of you during a call, be sure to uncheck the setting.

Capture Live Photo during FaceTime on Mac

To snap a Live Photo during a FaceTime call on Mac, click the capture button. If you don’t see the button, click the screen, and it will show up.

Why is my FaceTime Photos option greyed out?

If the setting is disabled, you’ll see a message asking if you want to enable it. Remember, it must be enabled on both devices.

Why is my FaceTime Photos option greyed out?

If you and your friends or family want the ability to snap some Live Photos during your FaceTime calls, this is a great feature. And just remember, if you want to prevent others from capturing your face during the calls, it’s easy to disable it.

What are your thoughts on the Live Photos during FaceTime calls feature?

Other FaceTime posts:

The Live Photo functionality in FaceTime works phenomenally well at capturing special moments during video calls with others. For the most part, it’s incredibly convenient to use— just hit that Shutter icon to quickly take a Live Photo. But eventually, you will run into instances with FaceTime Live Photos not working or saving images on your iPhone, iPad, or Mac.

There are various reasons why FaceTime will not let you capture or save Live Photos. Privacy-related restrictions, outdated system software, and FaceTime glitches are often the usual suspects. So, let’s take a look at the best ways to resolve them.

Enable FaceTime Live Photos

FaceTime Live Photos are undoubtedly fun to take. However, not everyone likes to have embarrassing moments captured in the Live Photo form. So there’s a built-in setting to help prevent that. And to make things fair, FaceTime also stops people who block Live Photos from shooting any Live Photos as well.

So whenever you try to shoot a Live Photo, you might notice a ‘FaceTime Photos must be enabled on both devices to use this feature’ message flash across the screen. If that happens, both you and the person whose Live Photo you want to take should check the FaceTime Settings and enable FaceTime Live Photos (if disabled) on your respective devices.

Open the Settings app on your iPhone or iPad, and then locate and tap FaceTime. On the subsequent screen, scroll down and turn on the switch next to FaceTime Live Photos.

When using FaceTime on a Mac, click FaceTime on the menu bar (with FaceTime open), and then click Preferences. Under the Settings tab, check the box next to ‘Allow Live Photos to be captured during Video calls.’

If it was just you with FaceTime Live Photos disabled, then you should be able to resolve the issue quickly. But asking other people to enable FaceTime Live Photos can be a stretch since they usually have the functionality turned off for a reason. Sadly, there’s no other way around this restriction.

Update iOS or iPadOS System Software

Apple briefly removed FaceTime Live Photos in iOS 12.1.1, which was likely in response to a security-related vulnerability in group calls. They eventually brought the functionality back after patching the issue.

But this means that both you and the person that you are talking to should have at least iOS 12.1.4/iPadOS 13.0 or higher installed to use FaceTime Live Photos. The same goes for the Mac. Both people should have macOS 10.13.6 High Sierra /10.14.4 Mojave or later installed on their Macs.

And in instances where you need to take Live Photos of another person in a group video call, both of you must have iOS 13.0, iPadOS 13.0, or macOS Catalina 10.15 or higher installed.

To check your operating system version on the iPhone and iPad, head into the Settings app, tap General, and then tap About. If you need to update your device, go back to the previous screen, and then tap Software Update.

On the Mac, open the Apple menu, and then click About This Mac to check the current macOS version. If you need to update your Mac, go to Apple menu > System Preferences, and then tap Software Update.

Note: On Macs running macOS High Sierra and earlier, go to the Mac App Store, and then tap Updates to fetch the latest compatible updates for your Mac.

Check Live Photos Album

FaceTime Live Photos aren’t accessible via FaceTime itself. Instead, the operating system saves them to your camera roll of the Photos app. If you can’t locate them among the other photos on your iPhone, switch to the Albums tab, and then tap Live Photos.

On the Mac, tap the Live Photos tab on the side-bar of the Photos app to filter your Live Photos, which should include those from FaceTime.

Note: Give it a few seconds for your Live Photos to show up in the Photos app after ending a FaceTime call.

Restart Device

In cases where you take Live Photos, and they don’t appear within the Photos app, then restart your iPhone, iPad, or Mac. That might resolve any temporary glitches with FaceTime Live Photos not functioning properly.

Note: To turn off an iPhone or iPad with Face ID, press the Volume Up button, and then the Volume Down button. Immediately follow by pressing and holding the Side button.

After restarting your device, initiate a FaceTime call and try retaking a Live Photo.

Turn On iCloud Photos

If you have issues with FaceTime not saving your photos to the Photos app even after a device restart, try turning iCloud Photos off and then back on. Forum chatter indicates that as a likely fix to get FaceTime Live Photos to work properly again.

Head into the Settings app on your iPhone or iPad, tap Photos, and then turn off iCloud Photos. Wait for a couple of minutes, and then re-enable iCloud Photos.

If you use FaceTime on a Mac, open the Photos app, and then click Preferences on the menu bar.

Under the iCloud tab, uncheck the box next to iCloud Photos. After a moment, recheck the box.

Turn FaceTime On/Off

Disabling and re-enabling FaceTime on your device can also help fix persistent issues with FaceTime Live Photos. Head into the Settings app on your iPhone or iPad, tap Facetime, and then turn off the switch next to FaceTime. Wait for a moment, and then re-activate FaceTime.

On the Mac, click FaceTime on the menu bar (with FaceTime open), and then click Preferences. Under the Settings tab, uncheck the box next to Enable This Account. Wait for a moment, and recheck the box.

You may also want to ask the person whose Live Photos you want to take to disable and enable FaceTime on his or her device.

Live in Action

Issues with Live Photos in FaceTime can be somewhat annoying to resolve since some of the fixes apply to everyone on the call. Just make sure to take the time to go through them patiently, and hopefully, you should be able to start taking FaceTime Live Photos soon.

Next up: Managed to finally take Live Photos in FaceTime? Click the link below to learn how to edit them.