Which of the following represents a mathematical method of handling imprecise or subjective information?

Ignore?

Enables users to get details and details of details of information, viewing monthly, weekly or even daily, and hourly represents drill down capacity.

The ability to look at data warehouse information from different perspectives.

reducing the company's size

Transaction processing System (TPS)

Basic business system that serves the operational level.

Online Transaction Processing (OLTP)

Capturing of transaction and event information using technology.

Online Analytical Processing (OLAP)

Manipulation of information to create business intelligence in support of strategic decision making.

Decision support system(DDS)

Models information to support managers and business professionals during the decision making process.

Three quantitative models used by DSS

Sensitivity analysis, what-if analysis, goal seeking analysis.

Executive information system(EIS)

A specialized DDS that supports senior level executives within the organization.

Most EISs offer the following capabilities

Consolidation, drill down, slice and dice.

The study of the impact that changes in one part of a model have on the other parts of the model.

presents the manager with desktop graphs and charts, and so a computerized picture of where the company stands on all those metrics from the HR scorecard process

Simulates human intelligence such as the ability to reason and learn.

Attempts to emulate the way the human brain works.

A mathematical method of handling imprecise or subjective information.

An artificial intelligent system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem.

Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Special purposed knowledge based information system that accomplishes specific tasks on behalf of its users.

Transactional Information

encompasses all info contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.

encompasses all organizational info, and its primary purpose is to support the performing of managerial analysis tasks.

OLTP Online transaction processing

is the capturing of transaction and event information using technology to 1. process the info according to defined business rules 2. store info 3. update exisitng info to reflect the new info

TPS Transaction processing system

is the basic business system that serves the operational level (analysts) in an organization.

OLAP Online analytical processing

is the manipulation of information to create business intelligence in support of strategic decision making.

is a broad, general term describing info that people use to support their decision making efforts

DSS Decision Support System

models info to support managers and business professionals during the decision making process.

checks the impact of a change in an assumption on the proposed solution

finds the inputs necessary to achieve a goal such as a desired level of output

EIS Executive information system

is a specialized DSS that supporst senior level execs within the organization

enables users to view details, and details of details, of info.

the ability to look at info from different perspectives

attempts to emulate the way the human brain works. (fuzzy logic)

mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem.

special purpose knowledge based info system that accomplishes specific tasks on behalf of its users

sift through info to uncover patterns and relationships that would elude an army of human researchers.

involves the mgmt of info flows btwn and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

managing all the resources required to meet customer demand for all products and services

partners chosen to deliver finished products, raw materials, and services including princing, delivery, and payment processes along with partner relationship monitoring metrics

schedule for production activities including test, packaging and preparation for delivery

product delivery processes and elements including orders, warehouses, carriers, defective product returns and invoicing

CRM Customer Relationship MGMT

involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

BPR Business Process Reengineering

is the analysis and redesign of workflow within and between enterprises.

ERP Enterprise Resource Planning

integrates all departments and functions throughout and organization into a single IT system so that employees can make decisions by viewing enterprisewide info on all business operations.

A simplified representation or abstraction of reality

Executives, Managers, and Analysts

Online Transaction Processing (OLTP)

Capturing info using technology to 1. Process 2. Store 3. Update

Transaction processing System (TPS)

Is basic business system that serves the operational level in an organization.

Online Analytical Processing (OLAP)

The manipulation of info to create business intelligence to support of strategic decision making

Decision Support System (DSS)

Model info to support managers and business professionals. Three models used are Sensitivity Analysis, What-if Analysis, and Goal Seeking analysis

Executive Information Systems (EIS)

A specialized DSS that supports senior-level executives. Contains data from external sources as well as internal. Ex. Consolidation, Drill-Down, and Slice-and-Dice

Integrate info from multiple components and tailor the info to indiv. preferences. (Part of EIS)

Ex. Daily sales number, market share, and subscriber turnover

Ex. Problems resolved on the first call, call center wait times, and on-time repair calls

Ex. number of repair trucks in the field, repair jobs completed per day, and call center productivity

Various commercial application of AI

Artificial Intelligence (AI)

Simulates human intelligence such as ability to reason and learn.

Software that will search several retailer websites and provide a comparison of each retailer's offerings including price and availability.

Learning from ecosystems and adapting their characteristics to human and organizational situations

Groups of intelligent agents have the ability to work independently and it interact with each other.

The simulation of a human organization using a multi-agent system. Follows a set of rules and can adapt to changing conditions.

A standardized set of activities that accomplish a specific task, such as processing a customer's order. Ex. Like standing in line at a grocery store

Customer Facing processes

Result in a product or service that is received by an organization's external customer

Business Facing Processes

Are invisible to the external customer but essential to the effective management of the business and include goal setting, day to day planning, performance feedback, rewards, and resource allocation.

Business Process Improvement

Attempts to understand and measure the current process and make performance improvements accordingly

Business Process reengineering (BPR)

The analysis and redesign of workflow within and between enterprises. BPR assumes current process is irrelevant, doesn't work, or is broken and must be overhauled from scratch.

Gets caught up with fighting its own problems, forgets about competitors and keeping up with producing new products and services

Business Process Modeling

The activity of creating a detailed flow-chart or process map of a work process showing its inputs, tasks and activities, in a structured sequence.

A graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes. The WHAT the process problem is.

Show the results of applying change improvement opportunities to the current (As-Is) process model. Explains the HOW the process problem will be solved.

Business process Management (BPM)

INtegrates all of an organizations business process to make individual process more efficient. Can solve a single glitch or create one unifying system.

Updaitng Processes in real-time, reducing expenses, automating key decisions and improving productivity. Provides the tools to measure performance and identity opportunities for improvement.

Collaboration of Business and IT of BPM

Both need to be involved in evaluating, selecting, and implementing a BPM solution.

Online Banking Business Process

Automatic Deposit --> Process Deposit--> 1. Withdraw from account 2. Electronic Payment 3. Paper Check

nonprogrammed decisions that have important long-term implications for the organization and are made by coalitions of high-level executives.

Medium-term decisions that are made after the strategic decisions have been agreed.

Routine decisions that are taken on a daily basis.

Scientific Decision-Making

The use of a formal procedure to ensure that decisions are arrived at in an objective manner.

Involves the collection and management of information from one or more sources and the distribution of that information to different individuals.

Management Information Systems (MIS)

The computerised systems in a business that gather and analyse information for managers to use when making their decisions.

The danger that a senior manager becomes swamped by the volume of information.

A visual and numerical way of setting out the risks and rewards associated with alternative options.

Intuitive decision- making

Where decisions are made based on a hunch, gut reaction or inspired guesswork.