What is the most accurate statement about sending goodwill messages E via e-mail group of answer choices?

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What is the most accurate statement about sending goodwill messages E via e-mail group of answer choices?

B. Apologies should be avoided because they are counterproductive.C. People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and actsas a form of "psychological compensation."D. Never apologize in an adjustment message because doing so will set you up for a lawsuit.ANSWER: CWhat is the most accurate statement about direct claim and complaint messages?A. Straightforward claims are those in which persuasion will be necessary to convince the reader thatyour claim is valid.B. If you have a complaint, you'll get the best results if you vent your complaint online using socialmedia such as Facebook and Twitter.C. Letters establish a record of what happened more convincingly than other communicationchannels.D. All of the option statements are accurate.ANSWER: CWhat is the most accurate statement about goodwill messages?A. Since people communicate so frequently today, goodwill messages are not as important as theyonce were.B. You'll make a better impression by giving a ready-made card or calling the person than by writingyour own message.C. Written goodwill messages give more importance to our well-wishing and provide a record thatcan be reread, savored, and treasured.D. Most communicators find it easier to write goodwill messages than other types of businessdocuments.ANSWER: CWhat is the most accurate statement about sending goodwill messages e via e-mail?A. In today's digital age, all goodwill messages should be sent via e-mail.B. If you frequently communicate with the receiver by e-mail and if you are sure your note will notget lost, then sending an e-mail goodwill message is acceptable.C. Although other goodwill messages can be sent via e-mail, sympathy messages should never besent this way.
letterWhich of the following is the best example of placing the most important information first in a routineinformation request message?Please answer the following questions about your office printersWhich of the following is the best opening for a straightforward claim letter?Please credit my Visa account for $36, the amount I was overcharged on November 8Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter.What should you do when responding to these comments?Use a friendly, upbeat, professional toneWhat is the least accurate statement about posting complaints online?If you want a company to pay attention to your complaint, post it onlineThe best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss?SavvyWhat is the most accurate statement about sending goodwill messages e via e-mail?If you frequently communicate with the receiver by e-mail and if you are sure your note will not get lost,then sending an e-mail goodwill message is acceptableWhere should deadlines and action information be placed in a routine request message?

What is the most accurate statement about sending goodwill messages e via e-mail? note will not get lost, then sending an e-mail goodwill message is acceptable.

What is the most accurate statement about writing e-mail messages?

What is the most accurate statement about writing e-mail messages and memos? Answer Because e-mail messages and memos are informal, do not use vertical lists or headings.

What is the most accurate statement about posting complaint online?

What is the most accurate statement about posting complaints online? Social media posts can make complainers seem irrational. Business letters remain a powerful tool to promote services and products, boost online and retail traffic, and enhance customer relations.

Which of the following is the most effective closing for an e-mail message?

A complimentary closing such as Cheers or All the best is optional in the closing of an e-mail message, but providing your name is mandatory. Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.

What is the most accurate statement about direct claim and complaint messages?

What is the most accurate statement about direct claim and complaint messages? Letters establish a record of what happened more convincingly than other communication channels.

What is the most accurate statement about being an effective communicator in the digital age?

What is the most accurate statement about being an effective communicator in the digital age? Realize that because of social media and other online technology, your writing will be on display more than ever.

What is the most accurate statement about instant messaging and texting on the job?

What is the most accurate statement about instant messaging and texting on the job? Because instant messages and text messages can be saved, don’t say anything that could damage your reputation or that of your organization.

What is the most accurate statement about proofreading and document errors?

What is the least accurate statement about proofreading and document errors? You should proofread your document continuously while it is being written.

What is the best advice for delivering bad news?

What is the best advice for delivering the bad news? Suggest a compromise or alternative. Use the active voice. Describe what can’t be done in great detail to ensure that your message is clear.

What is the most accurate statement about negative workplace messages?

What is the most accurate statement about negative workplace messages? – believes that the matter was treated seriously and fairly.

What is the least accurate statement about workplace teams?

What is the least accurate statement about workplace teams? Decisions reached by teams usually get less buy-in than decisions reached individually.

Which of the following is the most accurate statement about social networking among cultures?

Business ch 1-3 Question Answer What is the most accurate statement anout social networking among cultures? In real life and online we instinctively tend to gravitate toward people who seem similar to us.

What is the most accurate statement about memos in the workplace?

Which of the following statements about memos is most accurate? Memos should be used to communicate with outside entities such as buyers, customers, and financial institutions. Memos are used more often than e-mail messages in today’s workplace.

Which is the best advice for writing the body of a routine request message?

what is the best advice for writing the body of a routine request message? remember that the quality of the information obtained from the request depends on the clarity of your inquiry.

What is explained in the body of a claim message?

The body of a claim letter should explain the problem and justify the request by documenting the facts logically, objectively, and unemotionally; by providing specific details about what went wrong; and by avoiding blame and accusation.

Which is the most accurate statement about nonverbal communication?

Which is the most accurate statement about nonverbal behavior? Nonverbal communication includes only those behaviors individuals perform with their bodies. The eyes are often the best predictor of a speaker’s true feelings. When verbal and nonverbal messages conflict, receivers put more faith in verbal messages.

What is the least accurate statement about social presence?

What is the least accurate statement about social presence? Social presence is greater in asynchronous communication than in synchronous communication. You just studied 81 terms!.

What is grapevine communication?

The meaning of grapevine communication is communication held without following a recommended structure in an organization is informal communication. So, grapevine communication can be described as a casual and unofficial communication system within the organization.

What is the most accurate statement about the use of blogs?

What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public? Many companies now use blogs for crowdsourcing promotions to connect with their customers and to generate buzz that they hope will go viral on the Internet.

What is the most accurate statement about correlations?

What is the most accurate statement about correlations? Apparent correlations between two or more variables can stimulate investigation and present possible solutions to be explored.

Which of the following is a similarity between e-mail messages and memos?

Which of the following is a similarity between e-mail messages and memos? Both often close with action, summary or final thought. When does the process of communication begin? Which of the following subject lines is most effective?.

What is the most accurate statement about white space in a business document?

What is the most accurate statement about white space in a business document? Use headings, bulleted or numbered lists, and effective margins to create the desired amount of white space.

What do companies do first to control damage when a problem arises?

What do most companies do first to control damage when a problem arises? B) Call or e-mail the individual involved. You are opening a new restaurant and realize that customers might post reviews online.

Does presence functionality require face to face interaction?

Presence functionality requires face-to-face interaction. When writing blog entries, use passive verbs, use formal language, and avoid contractions. Avoiding pretentious, formal, or flowery language is the best way to ensure that your goodwill message is ________.

How do you send bad news via email?

Follow these steps to write an effective email sharing bad news: Gather facts. Review company policies. Decide if an email is the best channel. Choose the correct tone. Share the news at the beginning. Give an explanation. Apologize if you are at fault. Offer a resolution.

Which of the following is the most important part of a bad news message?

A compromise or substitute, often included when delivering bad news; also called an alternative (p. 186). The section of a bad-news message that explains why a negative decision is necessary; the most important part of a bad-news letter; also called reasons (p. 181).

Which of the following is the best advice to follow when explaining bad news?

Which of the following is the best advice to follow when explaining bad news? Give an explanation of the causes before disclosing bad news.

What is the most accurate statement about goodwill message?

What is the most accurate statement about sending goodwill messages e via e-mail? note will not get lost, then sending an e-mail goodwill message is acceptable.

Which is the most accurate statement about today’s digital age corporations Group of answer choices?

Which is the most accurate statement about today’s digital-age corporations? The lines of authority are blurry in today’s information-age workplaces, and the roles of executives are changing.

What is the purpose of a buffer statement in a negative message?

The first part of a negative news message, verbal or written, is a buffer statement. It provides neutral or positive information. It sets the tone and often serves as a cushion for the information to come.