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Perform a self-evaluation
When working with older clients, as a general rule you should:
Keep the topics of conversation professional
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:
To earn clients trust and loyalty, you should always:
Introduce them to other people they may interact with in the salon
The _____ is the clients permanent progress record of services received, results, formulations, and products used during the service.
Which term refers to bundles of hair dyed to match particular hair color shades offered by a manufacturer.
When receiving services at a cosmetology school, the client is asked to sign a ______, indicating that he or she is aware that the service is being provided by a student.
New clients should be instructed to arrive _____ minutes early so they can complete the client intake form.
Which of the following is NOT one of the practical steps for effectively communicating in the work place?A.) believe in yourselfB.) react instead of respondingC.) talk less, listen moreD.) take your temperature
React instead of responding
You should ask your clients how much time they want to spend on their hair each day as part of which step in the 10-step consultation method?
Review the clients lifestyle
What is the last step in the 10-step consultation method?
How many additional services should you suggest during the 10-step consultation method?
If a client scheduling mix-up occurs, you should:
Refrain from arguing about who is correct.
Because the salon is a close-knit community in which people spend long hours working side by side, it is important to:
The _____ is the communication with a client that determines the clients needs and how to achieve the desired results.
30 Questions | Total Attempts: 826
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