Making assumptions can be a problem for anyone but particularly for a leader in the workplace. When we assume things about ourselves, other people or circumstances, it can cause: We’ve talked before about the Ladder of Assumptions (also known as the Ladder of Inference) here at Coach’s Questions and how making assumptions can undermine the potential for your team to succeed. It’s a tool that our executive leadership coaches often use with clients that helps us understand how we think — particularly if we’re misinterpreting things or making assumptions. But how do leaders know what kind of assumptions are being made? When you consider your work and your team, think about some of the most common assumptions we encounter in the workplace. These might include things like: “We’ve always done things this way and it’s worked just fine.” In each of these examples, making assumptions is limiting thinking and hampering creativity. Making these kinds of assumptions is going to limit what a team can accomplish because they hinder how well team members work together. Often the assumptions we make are based on past experience but not necessarily even past experience with that person. They are based on stories we tell ourselves about the world around us. The thing is, we usually make assumptions based on our own view of the world. The heart of the problem is often that our assumptions inform the question, “Why are they doing what they’re doing?” We can see what others do and hear what others say but we can never truly know what’s going on in their heads to motivate what they’re doing or saying. Our assumptions attempt to fill in that gap but, of course, the assumptions (aka the stories we’re telling ourselves) are based on OUR experience in the world, not the other person’s. Have you noticed that when you’re having a bad day people seem more irritating? Perhaps more needy? Perhaps less hard-working? That’s not because there’s a conspiracy, but rather because your bad day is casting a shadow over how you see the world — you assume things are not going to go well with people, you assume people’s intentions aren’t good, etc. Of course, occasionally our assumptions help us out — we’ve learned from past experience with Sally that she’s very interested in her own career and not interested in helping teammates. IF that has proven true in action, then our assumptions were correct — and it’s helpful to have that as ONE thing that might inform our assumptions. But that thought, that assumption, that way of thinking builds a bit of a pathway in our brain and it makes it easier for other assumptions to follow the same path — soon, when we’re tired, or having a bad day, we start making that assumption about someone else. We start thinking their own selfish self-interest is what’s driving them to do something. Keep in mind, this holds true for everyone around you, too. Your peers are making false assumptions about you based on their current view of the world, plus your staff are doing it with you and with each other. And, occasionally, other people voice their assumptions and opinions that then go on to inform our assumptions and opinions. As a result, you might be watching Joe in marketing carefully because a peer told you he’s impulsive, loves drama and could be a problem — and you’re set to depend on Manjot in accounting because everyone “knows” she’s a rising star who multitasks like no one else can. Joe — “Did he really have to dash out now? He likes to exaggerate things for attention.” I know this all sounds daunting and perhaps insurmountable. It’s sometimes difficult to change your mind about someone once you’ve made an assumption, but it’s not impossible. It can be helpful to try to keep an open mind and take other opinions into consideration but not as absolute truth. Most importantly, it’s essential to remind yourself that you’re making assumptions all the time, and to notice them before acting on them. As leaders, we can strive to:
Making assumptions is problematic because it creates negativity and conflict (or minimizes and reduces problem behaviours) — and minimizing problems or escalating conflict that goes unchecked can damage your team. How can we, as leaders, identify and challenge the assumptions that are interfering with how our team members work together? We have to check in with our teams and encourage some reflection about assumptions, perhaps using the Ladder of Assumptions tool. At your next team meeting, try sharing an example of an assumption that you’ve made that has limited your own thinking. Then ask your team members to brainstorm, identify and share some common assumptions. You might want to start by brainstorming assumptions about clients and customers (since they’re not in the room with you) and then move to encouraging thinking about what assumptions we make about each other on this team or with others in the organization. Lead the discussion by asking things like, “How does this assumption affect our beliefs? How does it affect our actions?” Be curious and listen. Then challenge by asking: “How can we challenge this assumption going forward? How can we commit to challenging our own thinking?” Be sure to follow up at the next meeting to check in on everyone’s progress and continue to revisit assumptions at future team meetings. When we recognize the kinds of assumptions that hamper how we and our teams perform, we can actively challenge them and be more intentional about how we choose to act. When was the last time you stepped back to think about how assumptions influence you and your team? What assumptions can you identify right now that are problematic? What steps can you take to mitigate how assumptions damage your team? To set up a short complimentary call with me, click here. This article was originally published on the Padraig Coaching & Consulting blog. Tags: Communication, Conflict, essential tools, Leadership, Teams |
This happens when a non-member makes assumptions about a person based on their group memberships
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