How do I retrieve files from Samsung Cloud?

• To access Samsung Cloud, go to Settings > Cloud and accounts > Samsung Cloud > Settings > Sync and auto-backup settings.
• To turn on syncing, slide the toggle switch to On for each data type.
• You can also access the Samsung Cloud web portal via a web browser.

This article explains how to access Samsung Cloud on Samsung Galaxy devices running Android 7.0 (Nougat) or later. It also explains how to sync, backup, restore, and remove data.

Samsung Cloud is a free backup service available for most Samsung Galaxy smartphones and tablets. While it's capable of storing large amounts of data, Samsung Cloud isn't intended to be an online space for uploading, sharing, and downloading files. Instead, Samsung Cloud makes it possible to quickly retrieve device settings and data if you lose your device or need to do a factory reset because the device has stopped working, To get started using Samsung Cloud on your Samsung Galaxy device:

1. Open your phone's Settings and navigate to Cloud and accounts > Samsung Cloud.

   You may be prompted to sign in using your Samsung account or sign up for a new account.

2. Tap the three dots in the top-right corner and select Settings from the menu that appears, then tap Sync and auto backup settings.

   Tap Sync and backup while roaming to allow syncing over a cellular network. Leave this option disabled to conserve mobile data and only allow syncing over Wi-Fi.

3. Under the Sync tab, scroll down and slide the toggle switch to On for each type of data you want to stay synchronized.

   Tap Sync Now to manually sync the selected data.

4. Tap Auto Backup, then scroll down and slide the toggle switch to On for each type of data you wish to back up, such as Calendar, Contacts, or Gallery.

5. Go back to the Samsung Cloud main menu and tap your name at the top to see how much storage is available and how much you’re using. To manually backup your data, scroll down and tap Back up this phone.

   On some devices, you can select network options for syncing photos by tapping Gallery.

Once you've set up your Samsung Cloud account, you can delete images that you no longer wish to have in your cloud from your mobile device. Open the Gallery app and select the photo you want to delete, then tap the trashcan and tap Delete.

Using this method will also delete the picture from Google Photos and send it to Samsung Cloud’s Trash. Currently, you cannot view or download any individual files in Samsung Cloud or Trash. If you want to delete a cherished photo from Samsung Cloud while retaining it for your own use, you should first save it to an SD card.

If you want to get rid of every photo in your Samsung Cloud, open Samsung Cloud and select Gallery > Delete all Gallery data from Samsung Cloud > Delete and Turn Off Sync.

Although removed from Samsung Cloud, pictures should remain on your Galaxy device in both your Gallery and Google Photos.

To restore some or all of the data and settings from your Galaxy device, open Samsung Cloud and scroll down to select Restore data. Choose which data you want to restore (or choose Select all), then tap Restore.

To access your Samsung Cloud from your computer via a web browser, log in through the Samsung Cloud web portal to see photos, videos, and other files from all of your Galaxy devices.

Samsung Cloud supports backup, synchronization, and restoration of the following items on enabled devices:

• Home screen layout, system settings, bookmarks, call log, and email accounts in the Galaxy device.
• App settings and data for pre-loaded Samsung apps like Calendar, Samsung Internet, Contacts, and Samsung Notes.
• User data like documents, photos, music, and videos.

Samsung Cloud also supports up to 15 GB of free storage. Beyond that, Samsung offers paid options for additional storage for some device models from some carriers.

Samsung Cloud isn't perfect, and there are several things to be aware of before using the service:

• Originally, Samsung supported data from third-party apps. In January 2018, Samsung announced the end of support for third-party app data, plus intentions to start deleting such data from the service.
• Samsung Cloud doesn’t support data on SD cards.
• Samsung Cloud isn’t available on Galaxy devices from Verizon.
• Samsung Cloud isn’t supported by any carrier on models earlier than the Galaxy 6 Series, the Galaxy J3 and J7, the Galaxy Note 4 Series, or the Galaxy Tab A and Tab S2.

You can only access your Samsung Cloud storage from a supported Galaxy device. The exact features of Samsung Cloud vary based on the device model, wireless carrier, and Android version.

Among devices that support Samsung Cloud, the ability to backup and sync various types of Samsung data can differ; backups might be limited to Contacts and Calendar, for example. Additionally, you might be able to sync some types of data on either Wi-Fi or a cellular network while being limited to Wi-Fi for other types of data.

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