Windows 7 Service Pack 1 Windows 7 Enterprise Windows 7 Professional Windows 7 Ultimate Windows 7 Home Premium Windows 7 Home Basic Windows 7 Enterprise Windows 7 Professional Windows 7 Ultimate Windows 7 Home Premium Windows 7 Home Basic Windows Server 2008 R2 Service Pack 1 Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 Service Pack 2 Windows Server 2008 for Itanium-Based Systems Windows Server 2008 Datacenter Windows Server 2008 Enterprise Windows Server 2008 Standard Windows Server 2008 Web Edition Windows Vista Service Pack 2 Windows Vista Business Windows Vista Enterprise Windows Vista Home Basic Windows Vista Home Premium Windows Vista Starter Windows Vista Ultimate Windows Vista Enterprise 64-bit Edition Windows Vista Home Basic 64-bit Edition Windows Vista Home Premium 64-bit Edition Windows Vista Ultimate 64-bit Edition Windows Vista Business 64-bit Edition Microsoft Windows Server 2003 Service Pack 2 Microsoft Windows XP Professional x64 Edition Microsoft Windows XP Service Pack 3 Microsoft Windows XP Home Edition Microsoft Windows XP Professional More...Less You may experience one or more of the following symptoms:
This issue may occur when deceptive software, such as spyware that is known as "grayware," is installed on your computer. This kind of software may come bundled with software that you want to install or may be included with downloaded web components. To resolve this problem, try to identify and remove deceptive software from your computer. To do this, use one or all the following methods. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.Note If you use an operating system such as Windows XP, Windows Vista, or Windows 7 that has the System Restore feature, we recommend that you set a valid restore point before you follow these steps. You can use the restore point to restore to the computer configuration that you had before you made the changes if you do not want the changes. Note Deceptive software programs may not follow standard practices for installation. Therefore, the software may not be found in the locations that are described in the following steps.
If the program that you want to remove is not listed in Programs and Features, you may be able to use the built-in program remover to remove the program. To do this, follow these steps:
Note If you find a folder for the program that you want to remove, but you do not find an "uninstall" file to remove the program, do not delete the folder or the contents of the folder. If you delete the folder or the contents of the folder, you may adversely affect your computer's performance and operation. For example, Windows may not start, programs may not start, or programs may stop running. Some deceptive software can be removed by some antivirus programs. However, not all antivirus companies detect or remove this software because it differs from viruses. Contact the manufacturer of your antivirus software for more information about how to remove deceptive software. For more information about how to contact the manufacturer of your antivirus software, click the following article number to view the article in the Microsoft Knowledge Base: 49500List of antivirus software vendors For more information about tools that can help to remove deceptive software, visit the following Microsoft Safety & Security Center webpage: http://www.microsoft.com/security/default.aspx For more information about deceptive software, spyware and unauthorized adware, visit the following Microsoft website: http://www.microsoft.com/security/pc-security/spyware-whatis.aspxTo view the Microsoft privacy policy, visit the following Microsoft website: http://privacy.microsoft.com/ For more information about ways that you can help protect your computer, visit the Microsoft Protect Your Computer website: http://www.microsoft.com/security/pc-security/protect-pc.aspx
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