While streaming shows or movies, the black screen is a common issue faced by many users across all streaming networks. Disney Plus is no exception, users on Disney plus have also reported that they are sometimes facing a black screen while streaming content. As a Disney plus user myself, I did some research and found some reasons for Disney plus black screen issue. We have also done some research on how you can fix Disney plus black/blank screen problems on your smart tv or smartphones. Show Why is My Disney Plus Just a Black Screen?You can face a black screen on Disney plus due to any reason. Below we’ve mentioned some reasons that can cause Disney plus black screen or a blank screen.
How Do I Fix Disney Plus Dark Screen?To fix the Disney Plus black/dark screen, change the DNS server settings. All you need to do is, navigate to the Device’s Network Settings > Advanced > DNS, then change the DNS server to 8.8.8.8 and apply the changes. If there’s is Alt. DNS server section, then enter the 8.8.4.4 and save the settings. Check For Disney Plus Outage Server problems are one of the main causes that plague many streaming services. Once in a while Disney plus also faces server outage problems. This server outage can cause black or blank screen issues on your device or in your area. To check for server issues related to Disney plus, you can visit the downdetector. Here you can get the live updates related to Disney plus server outage. If Disney plus is facing server issues, then wait for some time. Once the issue is fixed you’ll be able to Disney plus on your device without any issue. Power Cycle Your Devices (Smart TV and Network Devices)Temporary bugs can cause a lot of issues on your smart tv. It can create a temporary network glitch or app compatibility issue. But a power cycle can easily fix such problems on your device. To fix Disney plus black screen issue you can try the power cycle of your devices by following the steps below.
Once the connection is established, launch Disney plus and check if the black screen issue is fixed or not on your Disney plus app. Also, check: Fix disney plus stuck in spanish Reinstall The Disney Plus App On Your Streaming DeviceReinstallation of an app can help you in scenarios like Disney plus black or a blank screen. If you’re still stuck on the black screen of the Disney plus app on your streaming device then follow the steps that are mentioned below.
Now launch Disney plus and check if the black screen issue is resolved or not. Relaunch Disney Plus AppSometimes a simple restart of the Disney plus app can do the magic that you want. This will clear the temporary cache stored on your RAM, which can fix the Disney plus blank screen problem.
Now check if you’re able to stream Disney plus app without a black screen problem or not. Tips: Try closing other apps that are running in the background on your system. After closing the apps launch Disney plus and check if the black screen issue is fixed or not. Also check: Disney plus error code 41 fixed Update Your Device and Device Plus AppOutdated device firmware and applications can create a mess. To save yourself from the problem, make sure that the device firmware is up to date. To check this,
Logout From Other DevicesSometimes logging into too many devices at once can cause issues. This can cause issues like black screen, crashing, lagging, loading and buffering issues. Logging out of unnecessary devices can help you in resolving this black screen issue. But first, let’s try re-login to your account, and if that doesn’t work then try logging out of other devices.
If re-login didn’t work, then try logging out of all the other devices.
Now check if the black screen issue is fixed or not on your Disney plus app. Check For Internet IssueA slow or weak internet connection can also produce many problems while using Disney plus app. So make sure you’re getting enough internet speed for playing Disney plus on your device. The required internet speed for Disney plus app is mentioned below. 5 Mbps for HD content and 25 Mbps for 4k content Now after knowing the required internet speed, go to speedtest.net. Check your internet speed, if your internet is slow then do the following fixes for improving your internet speed.
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Launch the Disney plus app and check if the black screen problem is resolved or not. Tips: If you’re using a VPN, then disable it. Disabling VPN can help you in fixing the black screen problem on your device. How to Fix Disney Plus Black Screen Issue on Your BrowserRemove Extensions Sometimes browser extensions can issues while using a website. So disabling or removing the extension can help you in fixing Disney plus black screen problem. To disable an extension on chrome browser follows the steps below.
Now you’ll be able to stream Disney plus on your browser without the black screen issue. If this doesn’t work then try clearing your browser cache. Clear Browser Cache and DataClearing browser data and cache and sometimes fixing black screen issues. To clear your browser cache and data follow the steps below.
After clearing your browser data go to Disney plus website and try streaming the show again. Tips: Disabling chrome hardware acceleration can also fix Disney plus black screen issue. To disable hardware acceleration on Chrome, go to chrome settings then click on advanced then select system. Toggle off use hardware acceleration when available. Now check if Disney plus black screen issue is fixed or not. Also check: Fix netflix stuck on loading screen Fix Disney Plus Black Screen on Smartphones (IOS & Android)Below are some of the steps that can help you in resolving the Disney plus black screen issue on your smartphone.
Reset Your Smart TVIf nothing worked for you then resetting your device to factory default settings is your last option. To factory reset your smart tv follow the steps below. Android TV
Rokus
Firestick
Samsung Smart TV
After resetting your factory reset, add Disney plus back to your tv. Now check if the Disney plus black screen issue is fixed. Also check: How to fix disney plus not working on samsung tv Contact Disney PlusIf you’re still facing Disney plus blank or black screen problem, then contact Disney plus team. Disney plus team can help you in fixing this problem. If this post helped you, then check how to fix hulu black screen issue. |