Why does my hydroflask leak

Why does my Hydro Flask not have a registered trademark symbol?

Newly produced Hydro Flasks do not feature a registered trademark symbol next to our logo. This decision was made to enhance the presentation of the logo on our bottles. The absence or presence of a Hydro Flask registered trademark or R symbol next to our logo is not an indicator of authenticity.

Do you offer Afterpay or Zip Pay?

Unfortunately we do not offer these as payment methods.We accept Visa & MasterCard. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.

Need an o-ring seal for you coffee cup lid or wide mouth flex cap lid?

Please fill out the warranty page with your shipping details and we'll send you out a replacement. 

Out of stock of an item you really want?

Please use our STORE LOCATOR to check if a retailer near you has what you want.

How long will it take for my order to arrive?

We ask for two business days to process and ship your order. You will receive a shipping notification with a tracking number once your order leaves our warehouse. We use Australia post and your order ships from North Wollongong NSW 2500. Please check the Australia Post website for delivery estimates.

Can I get items available on the US site?

At the moment we can only offer what is available on our site. We hope to be able to expand our product range in the future.

We do not offer pre-orders but if you see an item that says NOTIFY ME, fill in your details and we'll let you know when we re-stock.

Please note: Popular colours sell out fast so you will have to be quick!

I want to personalize my bottle can you do that?

We do not have the facility to personalize individual bottles.

Hydro Flask gear is created to last a lifetime of adventures. Our Let's Go™ Promise guarantees our products.

HYDRO FLASK LET'S GO!™ PROMISE: LIFETIME WARRANTY

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.

HYDRO FLASK LET'S GO!™ PROMISE: 5-YEAR WARRANTY

Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day Escape™ Cooler Tote, Day Escape™ Cooler Pack, Tag Along Bottle Slings, Packable Bottle Slings, Lunch Totes, Insulated Totes, and Lunch Boxes carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.

HYDRO FLASK LET'S GO!™ PROMISE: SATISFACTION GUARANTEE

All Hydro Flask Apparel carries a 100% satisfaction guarantee. If for any reason you are not satisfied with the workmanship, fit, or style of your Hydro Flask apparel, it can be returned for a refund or replacement within 30 days of the initial purchase. To authorise your return, please contact our customer service team at .

Before submitting a warranty claim, please read the following:

• Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
• Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
• Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.hydroflask.com.au and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage.
• Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask.
• International Warranty Claims: If you purchased your Hydro Flask® from a European retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay. Europe based consumers, if you do not have a retailer in your area or purchased your Hydro Flask® outside of your area/country, please visit our Europe website for more details(link in footer). If you purchased your Hydro Flask® from a Canadian retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay.

Warranty claims will only be approved by Hydro Flask® if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.Please note your Warranty Claim Hydro Flask® will be replaced by the same size and color Hydro Flask. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser RRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

8/8/2019 Update: YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO HYDRO FLASK FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT PRODUCT. Please follow the link below to sign in and enter your warranty details. We will contact you regarding your next step.

Is my Hydro Flask dishwasher safe?

All Hydro Flask powder coated bottles are dishwasher safe. Hydro Flask Coffee Mugs are not powder coated, and they are not dishwasher safe.

How should I clean my Hydro flask bottle?

We recommend warm soapy water and a Hydro Flask bottle brush.

There are a few options. All Hydro Flask powder coated bottles are dishwasher safe. If you prefer handwashing, we recommend warm soapy water and a Hydro Flask Bottle Brush and our Straw and Lid Cleaning Set. 

How should I clean my Hydro Flask bottle caps and lids?

All Hydro Flask caps and lids are top rack dishwasher safe. If you prefer handwashing, we recommend warm soapy water and a Hydro Flask Straw and Lid Cleaning Set.

How should I clean my Hydro Flask mug?

The Hydro Flask Mug is not dishwasher safe. To clean, handwash with warm soapy water.

I think I see rust in my bottle, how do I clean it?

Stainless Steel is not rust proof, but it is rust resistant. If you see rust it can be removed by using a mixture of baking soda and vinegar on the rust spot, let it sit for 5-10 minutes, then scrub with a soft sponge or bottle brush. If you can't remove the rust, we encourage you to submit a warranty claim for your bottle.

How do I clean my insulated lunch box?

Wipe with a damp cloth and let air dry.

How do I clean my insulated tote?

Wipe with a damp cloth and let air dry. Do not use harsh cleaning products or chlorine bleach. Do not clean in washing machine or dry in dryer unit. Do not dry clean.

How do I clean my Hydration Pack or Bottle Sling?

Wipe with a damp cloth and let air dry. Do not use harsh cleaning products or chlorine bleach. Do not clean in washing machine or dry in dryer unit. Do not dry clean.

How do I clean my Flex Sip™ Lid?