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A person is "alone" at work when they are on their own; when they cannot be seen or heard by another person. It is important to consider all situations carefully. Working alone includes all workers who may go for a period of time where they do not have direct contact with a co-worker. For example, the receptionist in a large office building may be considered a "lone" worker. Alternatively, a construction worker who is doing work in a bathroom or other location that cannot be seen by co-workers may also be considered a lone worker. Other examples are gas station attendants, convenience store clerks, food outlet workers, taxi drivers, home care workers, social service workers, security guards or custodians.
While it is not always hazardous to work alone, it can be when other circumstances are present. Whether a situation is a high or low risk will depend on the location, type of work, interaction with the public, or the consequences of an emergency, incident, injury, etc. This wide variety of circumstances makes it important to assess each situation individually.
This OSH Answers document will cover the administrative details needed for lone workers in general (check-in procedures and hazard assessment). Please see related OSH Answers documents for more specific information on:
For more information on how to set up a violence prevention program please see Violence and Harassment in the Workplace.
High risk activities can involve risks from a variety of sources such as when working:
Check the regulations in your area. Some jurisdictions have specific laws concerning working alone. There are many steps that can be taken to help ensure the safety of the lone worker:
It is important that a check-in procedure be in place. Decide if a verbal check-in is adequate, or if the worker must be accounted for by a visual check. Make sure your plan is appropriate for both regular business hours as well as after main office hours. For most lone workers, the telephone will be the main source of contact. If using cell phones, always be sure that it is close by and charged. If cell phone service is unreliable in your area, be sure to have alternative methods of communication available (such as use of cameras, automated warning/duress devices, global positioning systems (GPSs), two-way radio, site visits or satellite technology). When travelling out of the office, the main contact person should know the following details:
An example of a check-in procedure is:
(Adapted from CCOHS Violence in the Workplace Prevention Guide)
The following are some points to consider. Each circumstance will be different, so be sure to adapt the questions to suit your situation. Length of time the person will be working alone:
Communication:
Location of the work:
Type or nature of work:
Characteristics required by the individual who is working alone
(questions adapted from: Government of Western Australia, 2009 "Guidance Note: Working Alone") Document last updated on February 7, 2020
Contact our Safety InfoLine 905-572-2981 Toll free 1-800-668-4284 (in Canada and the United States)
During a physical examination, a doctor examines either all or part of your body to find out more about your general health or to diagnose an injury, illness or condition. When might you need an examination by a doctor?There are many situations when you might need to be examined by a doctor. These include if you have a cough, sore throat, fever, vomiting, pain, diarrhoea, breathing difficulties, skin rashes or lumps, eye problems, earache, broken bones, injuries, illness or if you are pregnant. You can be examined in the doctor's surgery, in a clinic or hospital, or at a healthcare facility. What happens during an examination?During a physical examination, the doctor will need to see, touch, tap or prod parts of your body in order to understand what is wrong. They may listen to your heart, lungs or abdomen with a stethoscope or they may use other instruments. As part of the examination the doctor may check:
They may need to do an internal or intimate examination, such as:
What must the doctor do before examining you?Before doing a physical examination of your body or that of your child, the doctor needs to get your consent. That means you agree for them to do the examination. They should explain:
You should be given a chance to ask questions. The doctor will tell you if you or your child needs to take off some or all of their clothes for the examination. The doctor should:
You can refuse to be examined, or you can ask to see another doctor. For example, if you would feel more comfortable if a female doctor does a pelvic examination, you should ask to see one. You can also ask to have a friend or family member present at the examination. What are your rights as a patient?Patients have the right to:
Chaperones or observersMost examinations are done in private. However, you or the doctor can ask for another person, called a chaperone or observer, to be present during the examination. If the doctor wants someone else in the room, including a chaperone or a medical student, they need your permission. Inappropriate behaviourIf you would like to report inappropriate behaviour, such as touching of a sexual nature, visit the Australian Health Practitioner Regulation Agency website and go to the 'Make a complaint' page. Remember, you should be able to feel safe and comfortable when seeing a doctor. Finding the right doctorIt is important that you trust your doctors and have a good rapport with them. To ensure you receive the best healthcare, you will need to see someone you can talk to, who listens and who takes you seriously. Ask friends, colleagues or allied health professionals for recommendations. You can read more here about finding the right doctor. |