What form is used to evaluate a resources performance on an incident

The health service organisation has organisation-wide incident management and investigation systems, and:

1. Supports the workforce to recognise and report incidents
2. Supports patients, carers and families to communicate concerns or incidents
3. Involves the workforce and consumers in the review of incidents
4. Provides timely feedback on the analysis of incidents to the governing body, the workforce and consumers
5. Uses the information from the analysis of incidents to improve safety and quality
6. Incorporates risks identified in the analysis of incidents into the risk management system
7. Regularly reviews and acts to improve the effectiveness of the incident management and investigation systems

Clinical incidents are identified and managed appropriately, and action is taken to improve safety and quality.

Reflective questions

How does the health service organisation identify and manage incidents?

How are the workforce and consumers involved in reviewing incidents?

How is the incident management and investigation system used to improve safety and quality?

Key tasks

• Implement a comprehensive incident management and investigation system for the organisation that:
  • complies with state or territory requirements
  • is appropriately designed, resourced, maintained and monitored
  • clearly designates responsibility for maintaining the system.
• Train the workforce about the risk management system
• Inform patients about how they can report risks or concerns.
• Implement a reporting and management framework to ensure that incident data are used to inform the governing body, the workforce and consumers to drive improvements in safety and quality.
• Periodically audit the incident management and investigation system to improve its design and performance, and to see whether it is adequately resourced.

Strategies for improvement