Show If you're getting an error in iTunes that your iPhone “disconnected” during a backup or restore, this essentially means that the backup or restore stopped when iTunes didn't expect it to. The stop could be from an error, or from problems the USB connection from the iPhone to the computer. The solutions for dealing with this are very different depending on if you're backing up or restoring a backup, so jump down to the heading appropriate for your scenario. These solutions are for all iOS devices: iPhone, iPad, or iPod Touch. iTunes could not restore the iPhone because the iPhone DisconnectediPhone Disconnected Error During a RestoreIf you're getting the iPhone Disconnected error while trying to restore a backup to your device, we need to find a solution that will keep the data you're trying to restore intact. (This is my way of advising you to avoid any solutions that involve deleting the backup!) How to fix iTunes could not restore the iPhone because the iPhone disconnected:
iTunes could not back up the iPhone because the iPhone disconnected.iPhone Disconnected Error During a BackupIf you're getting the iPhone Disconnected error while trying to backup your device, we can hopefully solve the problem easily, since we don't need to worry about keeping the old existing backup intact. How to fix iTunes could not back up the iPhone because the iPhone disconnected:
Addition 2/4/18: USB-C Lightning CablesWe've seen a couple USB-C hubs fail and cause a disconnection error while restoring a backup in iTunes. We're working on testing some USB-C lightning cables ourselves so we can make recommendations on cables that we know work well. So far, the only USB-C lightning cable we feel comfortable recommending is the USB-C lightning cable directly from Apple. (Beware, the cables we've seen on Amazon so far claiming to be Apple cables are counterfeits that don't work well.) We will update this list with other options as we discover ones that we confirm work well. If you have a USB-C lightning cable that you've used to backup and restore, please leave a comment letting us know so we can test it and add it to the list! Decipher Tools Home San Francisco / Phoenix, USA © 2022 Decipher Media, LLC. · Privacy Support Communities / iPhone / Using iPhone My iphone xs keeps disconnecting and reconnecting with my PC, but it does charge. Phone and cable are both brand new. The phone is connected to my PC through the USB-C port (got the lightening -> usb-c cable from apple).
Hi wesley9229, Welcome to Apple Support Communities. I understand that when you connect your iPhone to your PC it will charge, but it seems to disconnect and reconnect to the PC frequently. I know it's important for your iPhone to stay connected and recognized by your PC; I'd like to help. First, I'd suggest ensuring the iOS software on your iPhone is up-to-date with iOS 12.0.1: Update your iPhone, iPad, or iPod touch If you're already up-to-date, or the behavior persists after updating, use the steps below: If iTunes doesn't recognize your iPhone, iPad, or iPod Best Regards.
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Hi wesley9229, Welcome to Apple Support Communities. I understand that when you connect your iPhone to your PC it will charge, but it seems to disconnect and reconnect to the PC frequently. I know it's important for your iPhone to stay connected and recognized by your PC; I'd like to help. First, I'd suggest ensuring the iOS software on your iPhone is up-to-date with iOS 12.0.1: Update your iPhone, iPad, or iPod touch If you're already up-to-date, or the behavior persists after updating, use the steps below: If iTunes doesn't recognize your iPhone, iPad, or iPod Best Regards. Thread reply - more options User profile for user: wesley9229 Question: Q: iphone xs keeps disconnecting and reconnecting with PC |