Show Sign in to Google Save your passwords securely with your Google Account Slack is a messaging app for business that connects people to the information that they need. By bringing people together to work as one unified team, Slack transforms the way that organisations communicate. Slack helps you to work in a more connected, flexible and inclusive way. ConnectedSlack makes it easy to contact your colleagues – you can message anyone inside or outside your organisation and collaborate just as you would in person. People can work in dedicated spaces called channels, which bring the right people and information together. FlexibleSlack supports asynchronous work. When work is organised in channels, you can access the information you need in your own time, regardless of your location, time zone or function. Ask questions, catch up with new developments and share updates without having to coordinate schedules. InclusiveIn Slack, everyone in an organisation has access to the same shared and searchable information. When teams work together in channels, information can be shared with everyone at once, helping teams to stay aligned and make decisions more quickly. Does your company already use Slack?If you are a new Slack user, learn how to set up your account and get started in Slack. Are you thinking about setting up Slack for your company?Learn more about Slack’s subscriptions, visit our guide for workspace creators and dive into additional resources for administrators. Ready to keep learning?Find detailed how-to articles and learning tutorials in our Help Centre (since you’re here already!). Tip: Use the keyboard shortcut F1 to open Help in Slack: a place to discover more and find answers quickly!
Google Business Profile Help
If your business either has a physical location that customers can visit, or travels to customers where they are, you can create a Business Profile on Google. To create a successful Business Profile that won’t be suspended requires that you: Important: As a COVID-19 precaution, we're operating with a limited team. It may take longer than usual to connect with us. We recommend our Help Community and YouTube Channel. To maintain high quality information on Google, follow this list of guidelines for local businesses. These guidelines can help you avoid common problems, including changes to your information or, in some cases, removal of your business information from Google. For the best results managing your Business Profile:
Brands, organizations, artists, and other online-only businesses aren't eligible for Business Profiles. Eligible businessesTo qualify for a Business Profile on Google, a business must make in-person contact with customers during its stated hours. There are some exceptions:
The following businesses are not eligible for a Business Profile:
Only business owners or authorized representatives may verify and manage their business information on a Business Profile. If you wish to share management access to your Business Profile with others, you can add a manager. Additional guidelines for authorized representativesAny individual or company that manages business information for a Business Profile that they don’t own is considered an authorized representative. Examples: a third-party SEO/SEM company; a friend of the business owner; an online ordering, scheduling, or booking provider; and an affiliate network provider. Authorized representatives must:
Failure to adhere to these policies may result in a suspension for the Business Profile and/or Google Account. Published content should highlight what makes your business unique. Important: We do not allow content that contains private or confidential information such as personal financial information, government-issued IDs, contact information linked or associated with a name, sensitive records, images, transcripts or links that contain personal information. We also do not allow solicitation of the above information through local posts or a business description other than the user's own name, email, and phone number. Business descriptionUse the business description field to provide useful information on services and products offered, as well as the mission and history of your business. You should be upfront and honest about the information provided, focusing on content that's relevant and useful to your customers to understand your business. Content that's irrelevant to your business or has no clear association with it isn't allowed. Refer to our overall Guidelines for representing your business on Google. Content published in this field should not:
To help customers find your business online, accurately represent your business name. Your name should reflect your business’s real-world name, as used consistently on your storefront, website, stationery, and as known to customers. Add additional details like address, service area, business hours, and category in the other sections of your business information. For example, if you create a Business Profile for a 24-hour coffee shop in downtown San Francisco called Shelly’s Coffee, you would enter that business information as:
Including unnecessary information in your business name isn't permitted, and could result in the suspension of your Business Profile. Refer to the specific examples below to determine what you can and can't include in your business name. Throughout the examples below, names or parts of names in italics would not be permitted.
Use a precise, accurate address and/or service area to describe your business location. P.O. boxes or mailboxes located at remote locations aren't acceptable.
Service-area businesses, or businesses that serve customers at their locations, should have one profile for the central office or location with a designated service area. Service-area businesses can't list a "virtual" office unless that office is staffed during business hours. Some businesses, like auto repair shops that have a garage for repairs and offer roadside service, are hybrid service-area businesses. These businesses can show their storefront address and designate a service area on their Business Profile. If you serve customers at your address and want to set a service area, your business location should be staffed by your team and able to receive customers during its stated hours. Google determines how best to display your business address based on your business information and information from other sources. Storefront versus service-area businessesIf your business doesn’t have a storefront with clear signage but travels to customers at their physical locations, you’re allowed one service-area Business Profile. If you have different locations for your service business, with separate service areas and separate staff at each location, you’re allowed one profile for each location. The boundaries of your profile’s overall service area shouldn’t extend farther than about 2 hours of driving time from where your business is based. For some businesses, larger service areas may be appropriate. Learn more about service-area businesses. If you’re a service-area business, you should hide your business address from customers.
Learn how to add or edit your business address. Website & phoneProvide a phone number that connects to your individual business location, or provide a website that represents your individual business location.
Provide your regular customer-facing hours of operation. If applicable, you may use your current seasonal hours as your regular hours. You may also specify special hours for particular days, like holidays or special events. Certain types of businesses shouldn’t provide hours, including those with varied hours (like schedules for different types of activities, including showtimes, worship services, or classes) and those that operate only by appointment. Examples of business that shouldn’t provide hours include, but aren't limited to:
If your business has departments, provide the business hours for each department on that department’s separate Business Profile, and provide the business hours for the main business on the main Business Profile. Learn about departments. Sets of hoursIf your business has multiple sets of hours, refer to these guidelines for particular industries:
Seasonal hoursIf your business has seasonal hours, use the following guidelines:
Categories help your customers find accurate, specific results for services they’re interested in. To keep your business information accurate and live, make sure that you:
Select categories that complete the statement: "This business IS a" rather than "this business HAS a." The goal is to describe your business holistically rather than a list of all the services it offers, products it sells, or amenities it features. Focus primarily on adding the most specific categories for your business; we'll do the rest behind the scenes. For instance, when you select a specific category like "Golf Resort", Google implicitly includes more general categories like "Resort Hotel", "Hotel", and "Golf Course." Feel free to skip adding any category that seems redundant with a more specific category you selected. If you can't find a category for your business, choose one that's more general. Google can also detect category information from your website and from mentions about your business throughout the web.
If your business contains another business that your organization doesn't own and operate, only use categories that represent your business. Examples:
The following types of co-located businesses should each have their own page. If you need to use both categories for the same business location, create two pages instead. Be sure to use a different name for the second business. Learn about departments.
There are 2 kinds of menus:
Both kinds of menu must follow the following guidelines:
If you run a retail business, you can show nearby shoppers what you sell by adding your in-store products to your Business Profile at no charge. You can add in-store products to your Business Profile in two ways: Both methods must adhere to the following guidelines:
Maintain consistent names and categories across all of your business locations to help customers quickly identify your business on Google Maps and search results. All locations must have the same name unless the business’s real world representation consistently varies from location to location. All locations must also have the same category if they provide the same service. Get started with chain Business Profile.
All business locations within the same country must have the same name for all locations. For example, all Home Depot locations should use the name "The Home Depot" rather than "Home Depot" or "The Home Depot at Springfield". There are 2 exceptions to this policy:
Category consistencyAll locations of a business must share the one category that best represents the business. If you have multiple types of locations (e.g. sub-brands, multiple departments, or various types of operations such as retail, distribution center, and office), this rule only applies within each of these sub-groups.
Two or more brands at the same locationIf your business location combines two or more brands, do not combine the brand names into a single Business Profile. Instead, pick one brand’s name for the Business Profile. If the brands operate independently, you may use a separate profile for each brand at this location. For multiple virtual food brands at the same location, refer to the food-specific guidelines in the Virtual food brands section below.
If your business sells another business brand’s product(s) or service(s), use only the name of the business, excluding the name of the brand being sold, which can't have a Business Profile for this location.
However, if the business is an authorized and fully dedicated seller of the branded product or service, sometimes known as a "franchisee", you may use the underlying brand name when you create the Business Profile.
Virtual food brands are permitted with conditions. Co-located food brands offering pick-up
Delivery-only food brands
Your Business Profile may be eligible for rebranding (defined as an eligible name change without creating a new Business Profile) if you make a minor name change, in which the proper nouns and services described in the business name remain unchanged and the business category remains unchanged. You may also be eligible for rebranding if you have multiple locations and the business name changes. If your business meets the rebranding criteria above, you can update your business name when you edit your business information. If your business changes its name but doesn't meet the criteria above, then it's considered a new business. You must mark the existing Business Profile as closed and then create a new Business Profile with your new business name. Learn how to mark a profile as closed. If you encounter any issues with rebranding, contact our support team. You can also ask questions and get answers from experts in the Business Profile Community. Tip: If you assume ownership of a Business Profile, you first need to have the previous owner add you as an owner and transfer ownership to you. Departments within other businesses, universities, or institutions
Departments within businesses, universities, hospitals, and government institutions may have their own Business Profiles on Google. Auto dealers and healthcare providers have specific and separate guidelines. Get started with Business Profiles for auto dealers and healthcare providers. Publicly-facing departments that operate as distinct entities should have their own page. The exact name of each department must be different from that of the main business and that of other departments. Typically such departments have a separate customer entrance and should each have distinct categories. Their hours may sometimes differ from those of the main business.
For each department, the category that's the most representative of that department must be different from that of the main business and that of other departments.
An individual practitioner is a public-facing professional, typically with their own customer base. Doctors, dentists, lawyers, financial planners, and insurance or real estate agents are all individual practitioners. Business Profiles for practitioners may include title or degree certification (for example Dr., MD, JD, Esq., CFA). An individual practitioner should create their own dedicated Business Profile if:
A practitioner shouldn't have multiple Business Profiles to cover all of their specializations. Sales associates or lead generation agents for corporations aren't individual practitioners and aren't eligible for a Business Profile.
If the practitioner is one of several public-facing practitioners at this location:
Solo practitioners that belong to branded organizationsIf a practitioner is the only public-facing practitioner at a location and represents a branded organization, it's best for the practitioner to share a Business Profile with the organization. Create a single Business Profile, named using the following format: [brand/company]: [practitioner name]. Acceptable: "Allstate: Joe Miller" (if Joe is the sole public-facing practitioner at this Allstate-branded location) Other items of noteIllegal activitiesFraudulent or illegal activities aren’t tolerated on Google and may result in account suspension and removal of business information from search results. Marketing, promotions, or other contestsAny promotion, marketing, contests, or other giveaways should clearly link to the terms of the activity and provide clear guidelines and qualifications. All such promises, given or implied, should be adhered to. Tip: Google reserves the right to suspend access to Business Profiles on Google or other Google Services to individuals or businesses that violate these guidelines, and may work with law enforcement in the event that the violation is unlawful. Related resources
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