Which of the following in the AWS support plans gives access to a support concierge choose the answer Developer Business Enterprise Basic?

AWS provides 4 AWS support plans with additional features with extra costs. The plans are in order of features and the features for lower support plans are available for higher one and not repeated.

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AWS Certification Exam Practice Questions

NOTE – This post is more relevant for AWS Cloud Practitioner Certification

Basic

Developer

Business hours access to Cloud Support Associates via email
One primary contact can open Unlimited cases
Case Severity/Response times SLA (is in business hours)
- General guidance < 24 business hours
- System impaired < 12 business hours
General Guidance on Architecture support

Business

24×7 access to Cloud Support Engineers via email, chat & phone
Access to Personal Health Dashboard & Health API
Access to full set of Trusted Advisor checks
Allows Unlimited contacts/Unlimited cases (IAM supported) to open cases
Case Severity/Response times SLA (is in hours)
- General guidance < 24 hours
- System impaired < 12 hours
- Production system impaired < 4 hours
- Production system down < 1 hour

Enterprise

24×7 access to Sr. Cloud Support Engineers via email, chat & phone
Architecture support with Consultative review and guidance based on your applications
Access to a Well-Architected Review delivered by AWS Solution Architects
Operations Support for Operational reviews, recommendations, and reporting
Access to online self-paced labs
Account Assistance by Assigned Support Concierge
Proactive Guidance by Designated Technical Account Manager
Case Severity/Response times SLA
- Business-critical system down < 15 minutes

AWS Certification Exam Practice Questions

Questions are collected from Internet and the answers are marked as per my knowledge and understanding (which might differ with yours).

AWS services are updated everyday and both the answers and questions might be outdated soon, so research accordingly.

AWS exam questions are not updated to keep up the pace with AWS updates, so even if the underlying feature has changed the question might not be updated

Open to further feedback, discussion and correction.

Which AWS support plan has a dedicated technical account manager assigned for proactive guidance?
1. AWS Basic support plan
2. AWS Developer support plan
3. AWS Business support plan
4. AWS Enterprise support plan
Which feature is available for all the AWS support plans?
1. Technical Account Manager
2. Assigned Support Concierge
3. 24×7 access to customer service
4. Access to Cloud Support resources

References

AWS_Support_Plans

There are 5 tiers to AWS Support Plans: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise. Depending on the plan you select, you receive different support resources.

For example, only Enterprise level plans provide Technical Account Manager (TAM) and Support Concierge access. TAMs provide proactive best practices guidance, and help you develop and run AWS solutions. Support Concierge provides account and billing analysis to help cut costs.

The pricing range from Free to “starting at” $15,000/mo, so there is definitely a big difference in pricing.

For the support you receive, Business is probably the best bet for many of the support plan related questions, when you consider the price ($100/mo vs $15,000/mo for Enterprise) and the support SLA of 24×7 support with 1 hour response to urgent support cases.

Support Plans are important part of Certified Cloud Practitioner Exam, so it’s important that you can identify the different levels, and what kind of services each level entitles you to.

These two pages provided by AWS are critical to go through:

Compare AWS Support Plans (AWS)
AWS Support Plan Pricing (AWS)

This is a VERY bare-bones comparison between the different support plans, but I highly recommend you check out the above pages to get the more in-depth information for the certification exam (or to make a decision on which support plan to choose for your organization).

Basic

Cost: Higher of $29/mo or 3% of monthly usage (scales with use)
Use: Experimenting with AWS
Primary Contact can ask technical questions through Support Center
- SLA: 12-14 hours at local business hours

Cost: Higher of $100/mo or 10% of monthly usage for first $10k, 7% for $10~80k, 5% for $80~250k, 3% of $250k+ (scales with use)
Use: Production use of AWS
Full access to AWS Trusted Advisor for optimizing infrastructure
AWS Support API access for support case automation
Unlimited number of contacts can open cases
- SLA: 24×7 support via phone, e-mail, chat
  - 1 hour response time to urgent support cases
- Provides support with common 3rd party applications

Cost: Higher of $5,000/mo or 10% of monthly usage
Use: Production and/or business-critical use of AWS
Comes with all the features of the Business Plan
Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions
Support Concierge: billing and account analysisUnlimited number of contacts can open cases
- SLA: 24×7 support via phone, e-mail, chat
  - 30 min response to critical support cases (with priority)

Cost: Higher of $15,000/mo or 10% of monthly usage for first $150k (scales with use)
Use: Mission-critical use of AWS
Comes with all the features of the Enterprise On-Ramp Plan
Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions (assigned a single TAM)
Support Concierge: billing and account analysis
Unlimited number of contacts can open cases
- SLA: 24×7 support via phone, e-mail, chat
  - 15 min response to critical support cases (with priority)

At AWS, we want you to be successful. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with AWS while optimizing performance, managing risk, and keeping costs under control.

Basic Support is included for all AWS customers and includes:

Click to see regional pricing details »

Note: if you work with an AWS partner and would like to learn more about Partner-led Support, click here.