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Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.
If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.
Note: No other iPhone models are part of this program.
Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.
Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.
If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Apple may restrict or limit repair to the original country or region of purchase.
This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 11. Your consumer law rights are unaffected by this program.
If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.
The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.
Information as of 2020-12-04
Hi, I did a screen replacement few days ago because previous screen had the glass broken but touch was working fine. After placing new screen, touch is not working on new screen. Switched back to old broken glass one and touch does not work either (worked fine before).
Tried:
Plugging battery off for some mins
Factory reset thru Vol Up + Power
Plug/unplug screen couple of times
Many many restarts/ power off cycles
Appreciate your help
Chosen Solution
I would closely inspect the connectors for the digitizer on the logic board (look here) as well as the surrounding area for any tiny components that may have been knocked off. Magnification is important here as the parts are tiny.